My order is missing an item.Updated 2 months ago

Sorry something is missing - that’s not what we like to hear. Don’t worry, we’ll get it sorted quickly.

More detail:

If something’s missing from your order, please:

1. Double-check your package - sometimes items are sent separately.
2. If it’s definitely missing, reply directly to your order confirmation email, or email us at [email protected] with your order number, photo of what you received and details of what’s missing.

Our team will review and arrange for the missing item to be sent as soon as possible.

🙏 We know it’s frustrating when things don’t go to plan, our team are only human, and every now and then mistakes happen. Thanks for bearing with us while we make it right.