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Order Issues
Need help with your order? Find support for missing, damaged, or incorrect items, as well as other delivery or packaging problems. We’ll help you get things sorted quickly.
I need to cancel my order, can I do this?
Yes - but only if your order hasn’t been processed or shipped yet.We start preparing orders quickly to make sure they reach you on time, so if you need to cancel, please get in touch as soon as possible.If your order hasn’t shipped yet → we can usual
My address is wrong, can I change it?
You can update your delivery address if your order hasn’t yet been dispatched.More detail:If you spot a mistake in your address or need to change the delivery location, please let us know straight away.If your order hasn’t shipped → we can update the
Can I change my order?
Short answer: Yes, but only if your order hasn’t been processed or shipped yet. Full answer: We start preparing orders quickly to make sure they reach you on time. If you need to change the items in your order - for example, swap a product, adjust qu
My order hasn't arrived.
Sorry to hear it hasn't arrived yet. We're here to help.The first step is to check your dispatch email for tracking information, if it's available. To receive live tracking notifications, you can download the Royal Mail app here: https://www.royalmai
My order has arrived damaged.
We’re really sorry your order didn’t arrive in perfect condition. Please get in touch and we’ll make it right.More detail:To help us sort this quickly, please follow these steps:1. If your item has arrived damaged, email us a photo of the item and it
I received the wrong item.
We’re really sorry you didn’t get exactly what you ordered. Don’t worry, we’ll get this sorted quickly.More detail:To help us put things right, please:1. Take a quick photo of the item you received.2. Reply directly to your order confirmation email,
My order is missing an item.
Sorry something is missing - that’s not what we like to hear. Don’t worry, we’ll get it sorted quickly.More detail:If something’s missing from your order, please:1. Double-check your package - sometimes items are sent separately.2. If it’s definitely
Why isn’t my tracking number working?
If your tracking link isn’t showing updates yet, don’t worry - it’s usually just a short delay.More detail:There are a few common reasons why tracking might not be working right away:• The tracking info hasn’t gone live yet.• The courier’s system has