Why isn’t my tracking number working?Updated 4 days ago

If your tracking link isn’t showing updates yet, don’t worry - it’s usually just a short delay.

More detail:

There are a few common reasons why tracking might not be working right away:

• The tracking info hasn’t gone live yet.

• The courier’s system hasn’t updated yet.

Tracking usually becomes active within 24 hours of your shipping confirmation.

Frustratingly - tracking is out of our hands, as its the shipping provider who deals with it. However, we always like to know when things don't go to plan - so if its still not showing after 24hrs of shipment, you can let us know - please reply to your order confirmation email or contact us at [email protected]. 

🌟 To receive live tracking notifications, you can download the Royal Mail app here: https://www.royalmail.com/downloadapp